Thank you for shopping with Journal Editions Limited. The Provocateur Press is the trading name of Journal Editions Limited.
PAYMENT
We are currently accepting payments through PayPal, but you don’t need a PayPal account to buy something. Simply enter your debit or credit card information when prompted, and you card will be securely charged.
Prices quoted on screen will include delivery charges and taxes (where applicable). Delivery charges for all products are detailed at point of purchase.
Although we try to ensure that all prices are accurate, errors may occur. If we discover an error in the price of your order, we will inform you as soon as possible. You will have the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. We will refund you in full if you cancel the order before shipping and have already paid.
ORDERS
If placing your order on-line when you click “Submit Order” you will receive an email if you have supplied your email address acknowledging that your order has been received successfully and is being processed, the contract between us is not formed at this point. A legally binding contract is formed on the date we send you confirmation of your order with your subscription account number and payment has been taken.
You will receive this confirmation by email within 72 hours if you have supplied an email address.
We will not be responsible if you fail to receive the written confirmation because you have supplied us with an incorrect postal address or email address. We reserve the right not to accept or process your order for any reason. All orders are subject to validation checks and authorisation by your payment card issuer. If we do not accept your order and your credit/debit card has already been debited, we will notify you and refund your card in full immediately.
SHIPPING & DELIVERY
Orders ship in 1-3 business days from Bath, England via our preferred shipping agents or the UK Royal Mail for customers in the UK. For orders outside the UK shipping will take up to 21 days. If you need it by a specific date or want your order to be trackable, please get in touch with us using the contact form before placing your order.
We will deliver the publication to the address you notify to us when you place your orders. You agree that we will not be responsible for failure to deliver the publication if you have supplied us with an incorrect address. We reserve the right to dispose of incorrectly addressed envelopes and their contents without an obligation to refund you or any other person if they are returned to us and despite efforts to contact you we do not receive correct address details.
We will not be liable to you for any delay in delivery or non-delivery of publications in the following circumstances:
i) Where the issuer of your payment card refuses to authorise payment to us.
ii) Where such delay or failure is due to circumstances beyond our control or the control of our sub–contractors and agents, including but not restricted to war, electricity power failure, utilities failure, failure of telecommunications links, failure of transport infrastructure, fire, flood, government act, act of God, legislative constraints, strikes, labour disputes or malicious damage involving employees.
iii) Our liability to you in the event of publications being lost in despatch shall at our discretion, be limited either to replacement of the missing issues or refund of the cost of the missing issues, to the extent permitted by law we exclude all other liability to you. Our exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence or that of any of our employees or agents. These Terms and Conditions do not and shall not affect your statutory rights as a consumer.
RETURNS & CANCELLATIONS
At this time, we do not offer returns or exchanges. If you are unsatisfied with your order within 7 days after your package has arrived, please contact us using the contact form on this website.
We will try our best to fulfil every order as specified in our terms, but delays and cancellations may occur for reasons beyond our control. We reserve the right to cancel any orders for any reason, refunding our customers for the full amount immediately. Where a minimum term of 12 months is advertised (for subscriptions) cancellations are not permitted until the end of this initial period and we will not issue you a refund. Should you wish to cancel after the minimum term, please contact our customer care team using the contact form on this website or call +44 (0)1225 742273.
DUTIES/TAXES
International packages may incur taxes/duties. Please familiarise yourself with your country’s fees before placing an order. Journal Editions Limited is legally obligated to enter the full value of orders on customs forms.
COPYRIGHT & USAGE
You are welcome to use our product photos on your blog or site as needed. If you do, please link back to our homepage or the product page. Photos may not be used for any other purpose and may not be altered. All content on this website is copyrighted. High resolution product photos are available upon request.
CHILDREN’S ONLINE PRIVACY POLICY
The Children’s Online Privacy Protection Act took effect April 21, 2000, and pertains to websites directed toward children under 13 years of age. Journal Editions Limited does not collect information on any person under 13 years. We ask that children do not submit information to us without the consent of a parent or guardian.
OUR DETAILS
This website is owned and operated by Journal Editions Limited.
We are registered in England and Wales under registration number 9783505, and our registered office is at 28 Brock Street, Bath, BA1 2LN.
You can contact us by writing to the business address given above, by using our website contact form, or by telephone on +44 (0)1225 742273.